What is Freshworks Freddy AI
Freddy AI is Freshworks’ customer-service AI layer for automated conversations, agent assistance, routing, summaries, knowledge creation, analytics, and operational insights. The clearest public package is Freshdesk Omni.
Freshdesk Omni pricing
As of July 29, 2026, Growth costs US$29 per agent per month billed annually. It includes omnichannel support, Freddy AI Agent, the AI Agent Studio, a customer portal and knowledge base, reports, tasks, roles, and permissions.
Pro costs US$79 per agent per month annually and adds multilingual support, advanced analytics, intelligent routing, external collaborators, team availability, and multiple SLA policies. Enterprise costs US$119 and adds Freddy AI Insights, skill-based routing, custom objects, a sandbox, shift management, and audit logs.
AI sessions and Copilot
Freshworks currently includes the first 500 Freddy AI Agent sessions for new customers as a one-time complimentary allowance. Additional sessions cost US$49 per 100; unused sessions expire and do not roll over.
Freddy AI Copilot is an optional add-on for Pro and Enterprise at US$29 per agent per month with annual billing or US$35 month to month. It can be assigned to a subset of agents and includes access to Freddy Insights while that product remains in beta. A 14-day Enterprise-plan trial is available.
Official sources: Freshdesk Omni pricing, Freddy AI Agent session FAQ, Freddy Copilot pricing.