What is Zendesk AI
Zendesk AI combines automated customer-service agents, knowledge and action tooling, agent assistance, intelligent routing, reporting, and governance inside Zendesk’s support platform.
Customer-service pricing
As of July 29, 2026, Support Team costs US$19 per agent per month when paid yearly and includes email ticketing, routing, prebuilt analytics, pre-written responses, customer context, and automations.
Suite Team costs US$55 per agent per month paid yearly. It adds AI Agents, Knowledge Base, Action Builder, omnichannel routing, messaging, live chat, and telephony. Suite Professional costs US$115 and adds Admin Copilot, App Builder, Writing Tools, Quick Reports, skills-based routing, and an IVR phone tree.
Suite Enterprise + Copilot is custom priced and adds Intelligent Triage, Auto Assist, generative AI for voice, approval workflows, a sandbox, and custom agent roles.
AI usage and add-ons
Zendesk includes AI agents in every Suite and Support plan and bills their usage through automated resolutions: customer requests successfully resolved without escalation to a human. The public page does not state one universal per-resolution amount.
Copilot costs US$50 per agent per month paid yearly. The Workforce Engagement Bundle also costs US$50, while Contact Center costs US$83 per agent per month on annual billing. Certain usage-based features can generate additional charges above plan allowances.
Official sources: Zendesk pricing, Zendesk Copilot usage guide.